Aircall HubSpot Integration: Boost Sales Efficiency
For any growing sales or customer success team, managing calls and customer data separately can quickly turn into chaos. That’s where the Aircall HubSpot integration steps in—bringing your voice communications directly into your CRM workspace.
With this integration, every call, note, and contact detail syncs automatically, giving your team a unified customer view. Imagine not having to switch between Aircall and HubSpot every few minutes — that’s hours saved each week for real selling and relationship building.
What Is Aircall HubSpot Integration?
The Aircall HubSpot integration connects your business phone system (Aircall) with HubSpot CRM. It allows you to make, receive, and log calls directly within HubSpot.
It transforms your CRM into a live communication hub, enabling:
- Automatic call logging and note-taking
- One-click dialing from HubSpot contacts
- Contact syncing between both platforms
- Workflow automation for follow-ups, reminders, or deals
For example, when a sales representative at a SaaS company receives an inbound lead call, the system automatically identifies the contact record in HubSpot, logs the conversation, and even triggers a “thank-you” email workflow — all without manual entry.
Why Businesses Use Aircall HubSpot Integration
1. Save Time on Manual Data Entry
Manual data entry slows teams down and causes data inconsistencies. This integration ensures all call details — duration, type, notes, and tags — automatically appear inside HubSpot.
Real-Life Scenario:
At a digital marketing agency, the SDR team spent hours logging calls manually. After integrating Aircall with HubSpot, every call and note automatically synced, saving 10+ hours weekly per rep and reducing data errors by 90%.
2. Enable Click-to-Call from HubSpot
Sales reps can call leads directly from HubSpot using Aircall’s click-to-dial feature. This eliminates toggling between apps and ensures calls are logged automatically.
When speed is critical — such as following up on demo requests — these small efficiencies translate into faster conversions.
3. Improve Lead Tracking and Reporting
All call activities become part of the contact record in HubSpot, helping managers analyze performance, track follow-ups, and measure conversion rates.
You can filter leads by number of calls made, average response time, or missed calls — actionable data for optimizing sales strategy.
4. Strengthen Collaboration Between Sales and Support
Support agents using Aircall can access HubSpot contact history during calls. That means fewer repetitive questions like “Can I have your email again?” and more personalized interactions.
When support, sales, and marketing share the same call data, collaboration improves naturally.
5. Automate Workflows and Notifications
The integration allows teams to trigger HubSpot workflows after specific call events — such as creating follow-up tasks or sending post-call surveys.
Example:
A customer success manager can automatically send a satisfaction survey after every resolved support call logged in HubSpot.
How to Set Up Aircall HubSpot Integration
Step 1: Connect Aircall and HubSpot Accounts
Log in to your Aircall dashboard and navigate to the Integrations tab. Choose HubSpot from the available list and authorize both platforms.
Step 2: Map Your Data
Define how call data should appear in HubSpot — whether it’s under contacts, companies, or deals. Ensure fields like “call type,” “duration,” and “assigned rep” are mapped correctly.
Step 3: Enable Call Logging and Notes
Turn on automatic logging so every call is captured with timestamps, notes, and tags. This step ensures all historical call data remains accessible for analytics.
Step 4: Test the Integration
Make a few test calls from HubSpot and verify that the data appears correctly in your contact records.
Benefits for Sales and Support Teams
| Feature | Sales Benefit | Support Benefit |
|---|---|---|
| Automatic call logging | Saves time and reduces human error | Keeps customer history updated |
| Click-to-call | Faster lead outreach | Quicker issue resolution |
| Contact sync | Up-to-date CRM data | Better customer insights |
| Workflow automation | Streamlines follow-ups | Automates satisfaction surveys |
Common Real-World Problems Solved
1. Missed Follow-Ups
Without integration, reps often forget to log calls or set reminders. With Aircall HubSpot integration, each missed call automatically creates a follow-up task.
2. Disconnected Teams
Sales and support teams used to rely on Slack messages to update each other about customer issues. Now, HubSpot automatically records every call update for shared visibility.
3. Inaccurate Reporting
Manual call logs caused unreliable reports. Automatic synchronization provides accurate analytics for team performance and call outcomes.
How Mpire Solutions Helps
At Mpire Solutions, we specialize in HubSpot integrations that eliminate data silos and help your team achieve operational excellence. Whether you’re connecting Aircall, Salesforce, or QuickBooks, our certified HubSpot experts configure integrations for accuracy, reliability, and efficiency.
We’ve helped SaaS firms, healthcare providers, and B2B service companies achieve measurable gains — from 30% faster lead response to 25% higher call-to-deal conversion rates.
Best Practices for Maximizing Your Aircall HubSpot Integration
- Standardize Call Tags – Define consistent tags like “demo call” or “follow-up” for accurate segmentation.
- Leverage HubSpot Workflows – Automate task creation, email sequences, or deal updates based on call outcomes.
- Use Call Analytics – Regularly review HubSpot call reports to spot trends in performance.
- Train Teams Together – Ensure both sales and support teams understand the integrated workflows.
- Regularly Audit Data Mapping – Review how Aircall data populates HubSpot fields to maintain clean, accurate records.
Key Takeaways
- The Aircall HubSpot integration brings calling and CRM together in one workspace.
- It improves productivity by removing manual data entry and enhances visibility across teams.
- Real-time syncing ensures accurate reporting and better customer experiences.
- With expert setup from Mpire Solutions, businesses can achieve faster adoption and measurable sales efficiency.
Conclusion
In a world where speed and personalization define customer relationships, the Aircall HubSpot integration isn’t a luxury — it’s a necessity. From call tracking to workflow automation, it bridges communication and CRM data in one intuitive system.
If your team wants to improve productivity, reduce errors, and enhance customer satisfaction, book a consultation with Mpire Solutions today to implement your HubSpot integration the right way.
FAQs
1. What is Aircall HubSpot integration?
It connects Aircall’s cloud-based phone system with HubSpot CRM, syncing call data, notes, and contact information automatically.
2. Can I make calls directly from HubSpot using Aircall?
Yes. With click-to-dial, you can initiate and log calls directly from HubSpot contact or company records.
3. Does the integration record call outcomes automatically?
Yes. It logs duration, type, notes, and even missed calls, ensuring your CRM reflects accurate communication history.
4. How can this integration improve sales performance?
By automating data entry, tracking all call activities, and enabling workflow automation for follow-ups, teams can focus more on selling.
5. Who can help implement Aircall HubSpot integration?
Mpire Solutions, a HubSpot Gold Partner, provides expert configuration, optimization, and onboarding support for HubSpot integrations.